

Having a business instant messenger gives you a way to send a short message like "Great job today, Sam!" to an employee. It allows for instant feedbackĨ0 percent of millennials would prefer real-time feedback over traditional performance reviews. With the right instant messaging service, you can keep your employees in the loop at all times. IM helps to keep employees up-to-dateħ4 percent of employees feel they are missing out on company news and regular updates. This can have a detrimental effect on collaboration and productivity. Internal communication needs attentionĦ0 percent of companies don’t have a long-term internal communications strategy. Even the least techy of people will be on board. Most employees likely already use some sort of IM tool, making it easier to adapt to in the workplace.

Using IM is a universal skillĨ0 percent of adults say they use messaging daily. That last figure is expected to grow at an average annual rate of about 6% over the next four years, reaching 8.9 billion by the end of 2023. In 2019, the number of worldwide IM accounts (not including mobile messaging) totaled over 7 billion. That’s a lot of notifications in one day. If you combine both personal and business use, people are sending over 41 million instant messages every minute. Most business IM services provide restrictions on access (and other security measures like authentication) to ensure the safety of the company's network. It’s not quite the same as the more commonly-known public instant messaging that people use to chat with friends. Business IM is primarily used as a means of easy, day-to-day communication within an organization. What is business instant messaging?īusiness instant messaging (IM) software is a messaging program that businesses use to communicate quickly and efficiently. It’s actually been around for over forty years! We’ve been in the business for more than twenty of those, so based on our experience, and on sources we recognize as authorities on the matter, here’s what we think you need to know. With many providers still attempting to convince the world that instant messaging (IM) is a revolutionary idea, you’d be forgiven for thinking it was a brand-new concept.
